We are committed to protecting your personal information and your right to privacy.
Welcome to FM Hotel's Privacy Policy. This policy describes how FM Hotel ("we", "us", or "our") collects, uses, and shares your personal information when you use our services, including:
By using our services, you agree to the collection and use of information in accordance with this policy. We comply with applicable data protection laws, including the Information Technology Act, 2000 and rules made thereunder.
Important: This privacy policy applies to all information collected through our website, phone bookings, WhatsApp communications, and in-person interactions at our hotel premises in Varanasi.
We collect several types of information for various purposes to provide and improve our services to you.
| Type of Data | Purpose of Collection | Examples |
|---|---|---|
| Identification Data | Booking verification and legal compliance | Full name, government ID, passport details |
| Contact Information | Booking confirmation and communication | Phone number, email address, home address |
| Payment Information | Transaction processing | Credit/debit card details, UPI ID (securely processed) |
| Stay Information | Service improvement and preferences | Check-in/out dates, room preferences, special requests |
| Travel Information | Tour and transportation services | Tour preferences, pickup locations, itinerary details |
IP address, browser type, operating system, device identifiers
Pages visited, time spent, booking patterns, preferences
General location for local services and recommendations
Session cookies, preference cookies, security cookies
We use the collected information for various purposes:
To process bookings, provide accommodation, tours, and transportation services
To send booking confirmations, updates, and service-related information
To verify identity, prevent fraud, and ensure safety of our premises
To analyze usage patterns and improve our services and website
To send promotional offers with your consent (opt-out available)
To comply with Indian laws, regulations, and government requests
Legal Basis: We process your personal information based on legitimate business interests, contractual necessity, legal obligations, and with your consent where required.
We may share your information in the following situations:
| With Whom | Purpose | Data Shared |
|---|---|---|
| Service Providers | Payment processing, SMS services, tour operators | Contact info, payment details (minimal necessary) |
| Government Authorities | Legal compliance, security requirements | ID details, stay information (as required by law) |
| Business Partners | Tour packages, transportation services | Name, contact info, tour preferences |
| Professional Advisors | Legal, accounting, or audit requirements | Business transaction data |
| During Business Transfer | Merger, acquisition, or asset sale | Customer data as business asset |
We do not sell your personal information to third parties. All data sharing is done with appropriate safeguards and only for specific, legitimate purposes.
We implement appropriate technical and organizational security measures to protect your personal information:
SSL encryption for data transmission, secure storage systems
Limited access to authorized personnel only, regular access reviews
Security system updates, vulnerability assessments
Regular data backups, disaster recovery plans
Despite our security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we strive to use commercially acceptable means to protect your personal information.
Security Incident Response: In the event of a data breach, we will notify affected individuals and relevant authorities as required by Indian law within 72 hours of becoming aware of the breach.
Under applicable Indian laws, you have certain rights regarding your personal information:
You can request copies of your personal data that we hold.
You can request correction of inaccurate or incomplete data.
You can request deletion of your data under certain conditions.
You can request restriction of processing your data.
You can request transfer of your data to another organization.
You can object to our processing of your personal data.
You can withdraw your consent at any time for processing.
You have the right to lodge a complaint with authorities.
To exercise any of these rights, please contact us using the contact details below. We may need to verify your identity before processing your request. We will respond to all legitimate requests within 30 days.
We use cookies and similar tracking technologies to track activity on our website and hold certain information.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality, booking process | Session |
| Preference Cookies | Remember your settings and preferences | Persistent (1 year) |
| Analytics Cookies | Understand how visitors use our website | Persistent (2 years) |
| Marketing Cookies | Track visitors across websites for targeted ads | Persistent (1 year) |
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Our services are not directed to individuals under the age of 18 ("Children").
We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
For hotel bookings, children's information may be collected as part of family bookings but this is done with parental consent and only for accommodation purposes.
If you have any questions about this Privacy Policy, your rights, or wish to exercise any of your data protection rights, please contact us:
Data Protection Officer: Mr. Manish Kumar
Response Time: We aim to respond to all privacy-related inquiries within 7 working days.
